Sales Policy

Effective Date: December 10, 2024

At TeroCarFix, we are dedicated to providing high-quality products and exceptional customer service. When you place an order with us, you agree to the following terms and conditions, which govern the sale and purchase of products on our website. Please read through the entire policy to ensure you understand your rights and responsibilities when making a purchase.

1. Ordering

  • Eligibility:
    To place an order with us, you must be at least 18 years of age or have the consent of a legal guardian. By placing an order, you confirm that you meet this age requirement.

  • Order Acceptance and Availability:
    All orders are subject to acceptance and availability. We strive to provide accurate and up-to-date information on our website, but we cannot guarantee the availability of products at all times. We reserve the right to refuse or cancel any order, at our sole discretion, for any reason, including issues with payment processing, shipping restrictions, or product availability.

  • Order Cancellation:
    Once an order has been submitted and payment is processed, it is typically considered final. However, we may allow cancellations under certain circumstances if the order has not yet been processed or shipped. To request a cancellation, please contact us as soon as possible.

2. Payment

  • Accepted Payment Methods:
    We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express, Discover), as well as PayPal. Payment is required at the time of order placement.

  • Currency and Pricing:
    All prices displayed on our website are in USD (United States Dollars). Prices do not include taxes, shipping fees, or any other charges that may apply. These additional costs will be calculated and added to your total during checkout.

  • Payment Processing:
    We use secure payment processing systems to ensure your payment information is handled safely and securely. By placing an order, you authorize us to charge the total amount to the payment method provided. Please ensure that your payment details are correct before completing your purchase.

3. Shipping

  • Shipping Locations:
    We ship to most locations within the United States. International shipping may be available on a case-by-case basis, depending on the destination and shipping regulations. If you are located outside the United States, please contact us for further information regarding international shipping options.

  • Shipping Costs:
    Shipping costs will be calculated at checkout based on the shipping address and the weight of your order. The total cost will be clearly displayed before you finalize your purchase.

  • Order Processing and Shipping Times:
    Orders are processed and shipped within 1-3 business days, unless otherwise stated on the product page or in communication with customer service. Please note that processing times may vary depending on product availability, order volume, and shipping method selected.

  • Shipping Carrier:
    We use a variety of trusted shipping carriers (such as USPS, UPS, and FedEx) to deliver your order. Delivery times may vary depending on your location and the carrier used. Once your order has shipped, you will receive a tracking number to monitor the progress of your shipment.

  • Shipping Delays:
    While we make every effort to ship orders promptly, we cannot guarantee specific delivery dates. Shipping delays may occur due to unforeseen circumstances such as weather conditions, carrier issues, or high demand. We appreciate your understanding and will notify you of any significant delays.

4. Product Availability

  • Stock Levels:
    While we strive to keep accurate stock levels on our website, product availability is subject to change. We make every effort to keep our inventory up to date, but occasionally an item may be out of stock or discontinued.

  • Backordered Items:
    If an item you have ordered is out of stock, we will notify you via email. You will be offered an option to either wait for restocking, select an alternative product, or receive a full refund for the unavailable item.

  • Substitutions:
    We may offer a similar or comparable item as a replacement if your selected product is unavailable. If you do not wish to accept the substitution, you may cancel your order or request a refund.

5. Taxes

  • Sales Tax:
    Sales tax is applicable on orders where required by law. The applicable sales tax rate will depend on your shipping address and will be calculated at checkout.

  • Tax Calculation:
    Taxes will be calculated and displayed during checkout before you finalize your order. If you are purchasing from a state that requires sales tax, the amount will be added to your order total.

  • Exemptions:
    If you believe your order is tax-exempt, please contact us prior to placing your order so we can assist in ensuring that the appropriate exemptions are applied.

6. Order Confirmation

  • Confirmation Email:
    After your order has been successfully placed, you will receive an order confirmation email. This email serves as a receipt for your purchase and includes important details such as your order number, items ordered, and total amount paid.

  • Order Status Updates:
    Once your order is processed and shipped, you will receive an email notification with tracking information, so you can monitor your shipment. Please keep your order confirmation email for reference, as it contains essential information regarding your purchase.

  • Order Modifications:
    If you need to make changes to your order, please contact us as soon as possible. If the order has already been processed or shipped, we may not be able to accommodate changes. However, we will do our best to assist you.

7. Customer Support

  • Support Availability:
    Our customer support team is available to assist you with any questions or issues related to your order. You can reach us via the following methods:

  • Response Time:
    We aim to respond to all customer inquiries within 1-2 business days. If you have urgent questions, please call our customer support team directly for immediate assistance.

8. Limitation of Liability

To the fullest extent permitted by law, TeroCarFix is not responsible for any indirect, incidental, special, or consequential damages resulting from your purchase or use of products sold through our website. Our liability is limited to the amount paid for the products in question.

9. Changes to This Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically to stay informed about how we conduct our sales processes.

By placing an order with TeroCarFix, you agree to the terms and conditions outlined in this Sales Policy. We are committed to providing you with quality products and a seamless shopping experience. If you have any questions or concerns, our team is here to assist you!